Refund policy
At Tides Vintage, every piece we offer is carefully selected, honestly described and photographed, and priced to reflect its story. Because our finds are vintage or antique (unless otherwise noted), they may show signs of their life and use over the years. Such marks are part of their story. They are not flaws but rather are a testament to an item's history and journey they have taken to you.
Item Condition Each listing includes a condition grade and specific notes so you know exactly what you are bringing home. Our grading scale:
- Pristine — No flaws; appears unused or as-new
- Excellent — Minor age-appropriate wear; no damage
- Very Good — Light wear, fully display-worthy; any specifics noted in listing
- Good — Noticeable wear or minor flaw; fully disclosed in listing
We photograph and describe our items as accurately as possible, including the manufacturer and era when known. If you have questions about a specific piece before purchasing, please reach out through the Contact page.
Returns We are unable to offer returns, exchanges, or store credit for change of mind. Please do fully review the item description, condition grade, photos, and measurements to ensure you will be happy with your find before purchasing. Any marks or imperfections are part of the charm and history of an item and are not reason for return.
Damaged in Shipping We take great care in packaging every treasure for its journey to you. In the rare event that an item arrives damaged in transit, please contact us at tidesvintageshop@gmail.com within 48 hours of delivery with the following:
- Clear photos of the damaged item
- Photos of the original packaging
- Your order number
Once damage is verified, we will work with you to file a shipping claim and find a resolution. Damage claims submitted after 48 hours or without supporting documentation cannot be accepted.